FREQUENTLY ASKED QUESTIONS

How do I check the status of my order?

You can check the status of your order by going to the Contact Us link and completing an online customer service request. You may also contact Customer Service directly by calling (800) 837-4235.

What is the standard delivery schedule for orders?

Production times will vary based on the product(s) selected and individual options chosen.

Delivery Time

In addition to the manufacturing/processing times, add 3-5 business days for Standard UPS ground shipping.
Packages are shipped via UPS 2nd Day Air to Alaska and Hawaii.

Shipping for APO/FPO, U.S. Territories and international is approximately 1-2 weeks via U.S. Postal Service.

We are unable to deliver UPS Ground, UPS 2nd Day or UPS Next Day to a P.O. Box address. 

Please contact customer service at 1-800-837-4235 for additional information.

How much will I be charged for Shipping and Handling?

Our standard shipping and handling fee for all orders is $10.00. Expedited shipping is available on the ordering site for an additional fee.

Why do you charge tax online?

All orders are subject to state and city tax as required by law due to our Company's business presence in all 50 U.S. states. The exact amount of sales tax applied to your online order will appear in the order review screen once you have entered your zip code.

What credit cards do you accept for payment?

We accept MasterCard, Visa, Discover, and American Express.

How do I change my shipping address?

You can change your shipping address by completing our online service request form or by contacting Customer Service at (800) 837-4235.   If your order has already been processed or shipped we will not be able to make any changes.

What metal choices are available and what are the differences?

Herff Jones jewelry is available in an array of metal choices.  The metal choices available are:

Yellow Gold

Ultrium®

White Gold

Gold Plated

Sterling Silver

Extreme Silver Alloy™

Gold
The proportion of gold in jewelry is measured in Karats (K). Pure gold is 24K. 18K gold is 18/24 (75%) pure gold. 14K gold is 14/24 pure gold. 10K gold is 10/24 pure gold. The remaining parts are comprised of other fine metals.

Sterling Silver - Alloy consisting of 92.5% pure silver and 7.5% other metals

Ultrium® - Non-precious metal alloy

Gold Plated – Metal that has been plated with a layer of gold

Extreme Silver Alloy™- Alloy consisting of 82% precious metals, including Silver, Palladium and Platinum
*Not all products are available in all metals

*White Gold is non-returnable*

What is the order cancellation policy?

All orders that are cancelled more than 3 days (72 hours) after order receipt date are subject to a 25% cancellation fee, up to a maximum of $50.00 US. Shipped orders cannot be cancelled.

What is your jewelry warranty policy?

All LogoArt® pieces carry a lifetime warranty against defects in materials and workmanship. You may return defective merchandise within thirty days for full credit or replacement.

Please send the product via a traceable and/or insured method to the address below within 30 days of shipment. In addition, be sure to complete a Merchandise Return Form and include it with a copy of the invoice with your return package.

Ship jewelry to:

Herff Jones LogoArt®
Attn: Warranty Repairs/Returns
226 Public Street
Providence, RI 02905
1-800-837-4235

What is your watch warranty policy?

All watches carry a limited lifetime warranty against defects in materials and workmanship, and can be returned for repair at no charge.  Straps, bracelets, and crystals are not covered under the warranty.

Watches that have been damaged or abused will be subject to repair costs plus a shipping charge of $9.00 which must be sent with the watch for repair. Customers will be contacted with an estimate of repair cost if the repair is not covered under warranty. Normal wear is not covered under the warranty. Please be sure to complete a Merchandise Return Form and include it with a copy of the original invoice with your return package. Return watch to:

Herff Jones LogoArt®
Attn: Warranty Repairs/Returns
226 Public Street
Providence, RI 02905
1-800-837-4235

What is the return policy?

Product returns must be made within thirty (30) days of the ship date for reasons unrelated to a quality defect or incorrect item. Returned products are subject to a restocking fee of 15% of order value, less shipping and handling fees. Custom-made products are not returnable; this includes all rings and any other non-stock jewelry items. Customer is responsible for any postal or shipping charges incurred in returning the product to Herff Jones LogoArt Division.

Does the Herff Jones Lifetime Warranty cover loss or theft?

The Lifetime Warranty does not cover the loss or theft of Herff Jones product